Returning Items for Repair

RMA - Return Merchandise Authorization.

Before any product is returned for repair you must have obtained a Return Merchandise Authorization (RMA) in writing from Nortek AS.

An RMA can be obtained using our e-mail address:  inquiry@nortek.no or our Fax No.: +47 6713 6770.

Proforma Invoice

You must complete a proforma invoice, include all the information requested and ensure that it is correct. You can provide your own, or download a copy of ours here.

Ensure to include a copy of all shipping and export documents with the proforma invoice inside the freight box.

Insurance

You should note that freight insurance on repairs is not covered by Nortek. You must make sure your goods are properly insured before shipping to Nortek AS. We will not be held responsible if the instrument is damaged or lost while being shipped to Nortek for repair. Similarly, Nortek will not be held responsible for consequential damages as a result of instruments becoming damaged or lost while being shipped to Nortek for repair.

Nortek will always insure instruments returned to a customer after service or repair. You will be invoiced  the cost of this insurance along with other charges relating to the repair and shipping costs.

If the instrument is repaired under warranty Nortek will cover all shipping and insurance costs.

Customs regulations

The regulations and requirements covering the export and re-import of items sent for repair will vary from country to country, some of our customers have in the past experience problems because they have not provided the correct documentation. Failing to handle these matters correctly can mean that you will be charged import duties and taxes for a second time when your instrument is returned to you.

We at Nortek must meet our own country's regulations when taking instruments for repair and when returning them, this may not be enough for your own country.

We strongly suggest that as part of your own procedures for handling any returns you check with your customs authorities as to what information, documents etc.. they need from you and from us. You should then inform us by email, fax or mail what you need. We will do all we can to help you.