Instrument return to Nortek

We don't get many systems back to us but when you do send something back, it is important that it is done correctly to delays or extra costs.  Here is a quick guide:

A) Prior to returning any instruments to Nortek, you should get approval.  Approval is given in the form of a Return Material Authorization number (RMA-number), which identifies the system for customs and for internal production control purposes.

To get a RMA number, contact Nortek by e-mail or fax.  Equipment that is returned without a RMA number, can and will be refused by the receiving department.

B) When you return the equipment, please include a statement showing the order number, serial number, and details of problems found with the instrument.
All RMA products must be carefully and securely packed to protect against shipping damage. Return products in their original shipping containers if at all possible. Use antistatic bags to protect against electrostatic discharge (ESD) if you are returning a circuit board.
The return freight should be prepaid.

C) For customs purposes, we recommend that you clearly label the commercial invoice with expressions such as "Return to the original manufacturer Nortek AS for warranty repair.  Will be returned to sender".  Using the term "warranty" simplifies customs handling and can be used even if the system is returned after the warrany period has expired.  

D) We will confirm the receipt of the equipment and inform you of any chargeable cost associated with repairs.  Billing will be done at standard rates for repair and retest if the failure is due to warranty violations or misuse.  

E) Clearly state where you want us to send the repaired system and what shipping method you prefer. Nortek will pay for the return shipment if it is part of the a warranty repair.  If it is not covered, we will prepay the shipment and the transport insurance and then invoice you.

If it not done correctly, this process can quickly turn ugly   If done correctly, it is normally quite smooth " />'>

This topic has been moved to the Forum from the Nortek knowledgebase, which is no longer accessible from the WEB