Quality
In 2007, "Det norske Veritas" found that Nortek AS conforms to the Quality Management System Standard NS-EN ISO 9001: 2000. With the 9001 certification comes an obligation to maintain and improve quality. This is a continuous process that has implemented at all levels of our organization.
At Nortek, we strive to provide you with innovative measurement tools that are at the cutting edge of technology; tools that give you new ways to efficiently, economically and accurately accomplish your goals. We pledge to offer products that meet the quality criteria that you expect and deserve. Every Nortek product, manufactured to order based on your specifications, must pass a strict quality control process before it leaves Nortek. This includes burn-in test of all electronics, tank tests to verify the performance of our acoustics elements, and calibration of sensors for pressure, temperature, tilt and compass. In addition, we test each underwater instrument in the ocean before we ship it to you. To ensure continued improvement, we track key quality performance parameters and have regular meetings, internal or with suppliers present, to initiate corrective action aimed to improve our quantifiable quality standards.
The quest to be both cutting edge and high quality is not simple and there will be times when we fail in ways that no amount of preplanning can stop. What we can do, however, is to promise that we will always strive to follow the guidelines of our quality management system and work with you to solve any problem that may arise.
Our commitment to quality does not end with our equipment. We believe that attentive customer support is equally important as exceptional equipment. With scientific instruments, customer support permeates the process throughout, from selecting the right tool for the job, helping you through the ordering process, delivering the goods in time, providing adequate tools to configure the instruments, and to support you in analyzing the data. Our staff of well-trained technicians, engineers, and oceanographers are here to support you.
